Pet Owner FAQ's

We have a large car park at Blaise. If you have mobility issues and require assistance getting into the hospital, please call us on 0121 238 2000.

Longbridge Shopping Park (a 5 minute drive or 15 minute walk from Blaise) has an array of restaurants and shops, including Sainsbury’s, Herbert’s Yard, Subway, KFC, Greggs and Costa. There is also a McDonald’s a couple of minutes’ walk away.

Generally, you should expect your pet’s consultation will last up to 1 hour.

You may bring toys and bedding to keep your pet comfortable in the waiting room, however, for health and safety reasons and to prevent loss of personal items, we, unfortunately, cannot allow any beds, blankets, toys, treats, etc, into the hospital. If your pet is on a specialised diet, please bring their food with them; this is the only exception.

If your pet is having an anaesthetic or sedation, starving is required to reduce the risk of complications. Starving may also be required for certain tests and imaging. Your vet can answer any specific questions around this on the day of your pet’s consultation. If you accidentally feed your pet on the morning of your procedure, please be honest and inform your vet as it may be unsafe to proceed with treatment.

How long your pet stays with us at Blaise is dependent on the treatment/procedure they are having, and how they respond to their anaesthetic (if they’re having one). We may need to keep your pet in overnight to continue administering medications and to monitor them. Your vet will discuss this with you at your initial consultation.

Your pet may need to return for check-ups, continued treatment or imaging. Your vet will discuss this with you at your initial consultation, and any follow-up appointments can be booked by our client care team.

Our direct claim admin fee of £35 covers the time of our team to collate your pet’s history, insurance information, insurance forms, the vet’s sign-off, liaising with your insurance company and answering any queries. It may take your insurer some time to settle your claim, we will remain in regular contact with them to discuss the progress of your claim.